SHIPPING POLICY

Last updated: September 7, 2026

We aim to process and deliver orders as quickly and reliably as possible.

This Shipping Policy explains how shipping works for in-stock products and preorder products purchased from Chronoera.

ORDER PROCESSING

In-stock orders are usually processed within 1–2 business days.

Orders are generally not processed on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Preorder products are subject to different fulfilment times, as explained below.

SHIPPING LOCATIONS

Chronoera ships to countries within the European Union where a delivery option is available at checkout.

Available countries and delivery methods may change from time to time.

SHIPPING ORIGIN

Customer orders are normally dispatched from fulfilment locations within the European Union.

Certain preorder products may first need to be sourced from suppliers outside the European Union before they arrive at our EU fulfilment location.

Unless otherwise clearly stated, the customer receives the final shipment from within the European Union.

DELIVERY TIMES FOR IN-STOCK PRODUCTS

Estimated delivery time for in-stock products is generally:

European Union: 2–7 business days

This estimate normally applies after the order has been processed and dispatched.

Delivery times may vary depending on:

- Destination country
- Delivery address
- Courier
- Public holidays
- Seasonal demand
- Other circumstances affecting transportation

Delivery times are estimates unless a specific delivery date has been expressly guaranteed.

PREORDER PRODUCTS

Some products may be available for preorder when they are not currently held in Chronoera's immediately available stock.

Preorder products may need to be sourced from external suppliers before they can be dispatched to the customer.

Because supplier orders may be consolidated with other customer orders or Chronoera stock purchases, preorder fulfilment takes longer than normal in-stock fulfilment.

The estimated preorder timeframe will be clearly displayed on the relevant product page before the customer places the order.

Unless another timeframe is stated on the product page, preorder fulfilment may typically take up to 8 weeks.

The product-specific preorder timeframe shown on the product page takes priority over the standard in-stock delivery estimate.

Once a preorder product reaches our fulfilment location and is dispatched to the customer, normal carrier delivery times will apply.

Preorder delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

PREORDER DELAYS

Preorder fulfilment may be affected by:

- Supplier availability
- Consolidated supplier orders
- International transportation
- Supplier processing delays
- Manufacturing or distribution delays
- Customs procedures before the goods reach our EU fulfilment location
- Courier delays
- Other logistical circumstances outside our reasonable control

If we become aware of a material delay, we will inform the customer as soon as reasonably possible.

If we are ultimately unable to fulfil a preorder, the affected order will be cancelled and the applicable payment will be refunded without undue delay.

Nothing in this section limits mandatory consumer rights relating to delayed delivery, cancellation, or refunds.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the delivery destination and available delivery method.

The final shipping cost will be displayed before the customer confirms the order.

Where free shipping applies, this will be shown during checkout or on the relevant product page.

ORDER TRACKING

Once an order has been dispatched, we will normally send a tracking number by email.

The tracking information can be used to follow the delivery status of the shipment.

Tracking updates are provided by the relevant carrier and may occasionally be delayed.

DELIVERY DELAYS

Although we aim to meet the estimated delivery times, delays may occasionally occur due to circumstances such as:

- High order volume
- Courier delays
- Public holidays
- Weather conditions
- Transport disruptions
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control

If an order is significantly delayed, please contact us at:

info@chronoera.com

We will investigate the shipment and assist you.

Nothing in this section limits any statutory rights the customer may have where delivery is excessively delayed.

INCORRECT DELIVERY ADDRESS

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your delivery address carefully before confirming your order.

If you notice an error after placing an order, contact us as soon as possible at:

info@chronoera.com

If the order has not yet been dispatched, we will try to correct the delivery information.

Once an order has been dispatched, changing the address may no longer be possible.

Chronoera is not responsible for additional delays or costs caused solely by incorrect or incomplete delivery information provided by the customer.

This does not affect the customer's rights where the delivery problem was caused by Chronoera or the carrier selected by Chronoera.

LOST SHIPMENTS

For consumer orders, the risk of loss generally remains with Chronoera until the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

If your shipment appears to be lost, please contact us at:

info@chronoera.com

Please provide your order number.

We will investigate the shipment with the relevant carrier.

Where a shipment is confirmed as lost before delivery, Chronoera will provide the appropriate remedy in accordance with applicable law, which may include replacement or refund.

DAMAGED SHIPMENTS

If your parcel or product arrives damaged, please contact us as soon as reasonably possible at:

info@chronoera.com

Please include:

- Your order number
- A description of the damage
- Photographs of the parcel and product where possible

We will review the case and provide the appropriate solution in accordance with applicable consumer law.

Customers are not responsible for damage occurring before the goods are delivered to them.

FAILED DELIVERY

If delivery cannot be completed because the customer:

- Provided an incorrect address
- Refused delivery without exercising an applicable cancellation right
- Failed to collect a parcel from a pickup point
- Otherwise caused the shipment to be returned to Chronoera

we may contact the customer to arrange redelivery or another appropriate solution.

Any reasonable additional delivery costs caused solely by the customer's actions may be charged where permitted by law.

This does not affect statutory cancellation or withdrawal rights.

CUSTOMS AND IMPORT CHARGES

Orders delivered from Chronoera's EU fulfilment locations to customers within the European Union normally do not require the customer to pay import customs duties.

Certain preorder products may be sourced internationally by Chronoera before being dispatched to the customer.

Any sourcing, import, or customs arrangements required before the product reaches our EU fulfilment location are handled by Chronoera unless expressly stated otherwise before purchase.

CONTACT

For shipping-related questions, please contact:

KLPX SIA

Email: info@chronoera.com