Return and Refund Policy

We want you to feel confident when shopping at Chronoera.

If you are not satisfied with your order, you have the right to withdraw from your purchase within 14 days of receiving your item, without giving a reason, where the statutory European Union right of withdrawal applies.

Return Eligibility

During the withdrawal period, you may inspect and try the item only to the extent reasonably necessary to establish its nature, characteristics, and functioning, similar to what would normally be permitted in a physical shop.

Please return the item with all original accessories, manuals, documents, tags, and packaging where reasonably possible.

You may be responsible for any diminished value resulting from handling the item beyond what is necessary to inspect it.

Proof of purchase or your order number may be required so that we can identify your order.

To notify us that you wish to withdraw from your purchase or return an item, contact us at:

**info@chronoera.com**

You do not need our prior approval to exercise your statutory right of withdrawal. However, please contact us before sending your return so that we can provide the correct return instructions.

You must send the goods back without undue delay and no later than 14 days after informing us of your decision to withdraw.

Return Address

Returns should be sent to:

**KLPX SIA**  
Austrumu iela 30, Kadaga  
Ādažu pag., Ādažu nov., LV-2103  
Latvia

Unless otherwise stated, customers exercising the 14-day right of withdrawal are responsible for the direct cost of returning the goods.

If an item is defective, damaged, incorrect, or otherwise does not conform to the contract, Chronoera will bear the reasonable return shipping costs where required by applicable law.

We strongly recommend using a tracked and insured shipping service for valuable items.

Damaged, Defective, or Incorrect Items

Please inspect your order when it is delivered.

If your item is defective, damaged, incorrect, or not as described, please contact us as soon as possible at info@chronoera.com with your order number and, where helpful, photos of the issue.

We will review the matter and provide an appropriate remedy in accordance with your statutory consumer rights.

Your statutory rights regarding defective or non-conforming goods are separate from the 14-day right of withdrawal and are not limited by this policy.

Items That May Not Qualify for a Full Refund

A reduction may be made from your refund if the value of the product has been reduced because it was handled beyond what was reasonably necessary to establish its nature, characteristics, and functioning.

For example, this may include damage, signs of extended wear, alteration, or missing components that reduce the value of the item.

This does not affect your statutory rights where an item is defective, damaged, incorrect, or not as described.

Any statutory exceptions to the right of withdrawal will apply where permitted by law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, you may return the original item in accordance with this policy and place a new order.

European Union 14-Day Right of Withdrawal

Where the EU statutory right of withdrawal applies, you have 14 days from the day you receive the goods to inform us that you wish to withdraw from the contract.

You do not need to provide a reason.

You may exercise your right of withdrawal by:

- using the withdrawal function available on our website; or
- sending us a clear statement by email at **info@chronoera.com**.

After informing us that you wish to withdraw, you must send the goods back without undue delay and no later than 14 days from the date of your notification.

Refunds

If you exercise your statutory right of withdrawal, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw.

If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional cost above our least expensive standard delivery option.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise.

Once the refund has been issued by Chronoera, your bank or payment provider may require additional time to process and display the funds in your account.

If you believe your refund is delayed, please contact us at:

info@chronoera.com

 Model Withdrawal Form

If you wish, you may use the following form to notify us of your withdrawal. You are not required to use this form.

To: KLPX SIA, Austrumu iela 30, Kadaga, Ādažu pag., Ādažu nov., LV-2103, Latvia
Email: info@chronoera.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Order number:

Goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Date: